RETURNS/ REFUNDS/ EVENTS

Returns Policy

EVENT/ EXPERIENCE tickets refunds

we run a NO REFUNDS policy on all event tickets and experiences sold. If you have a complaint/ feedback from an experience please email the events team on hello@dirty-lobster.com

If you are attending an event experience and are unable to make it, you can pass these on to a friend.

Please email us to inform this is taking place so we can updates names on guest list to hello@dirty-lobster.com

Locations:

Locations for pop up events may be changed at any time, every effort is made to keep to the original location announced, but due to the nature of pop up's some times an event location may need to be moved.

Should a location be moved you will be emailed as soon as possible.

 

FOOD PRODUCT RETURNS

we run a no returns policy on all food products sold. 

Fresh food arrive in insulated boxes. Gel ice packs to keep your shellfish cool, these can be reused as you please.

All products being prepared to order, if you order a cooked or dressed lobster, it will be cooked and dressed the day before you receive it, live shellfish is pack on the day it goes out.

Frozen produce, it may defrost in transit, whilst we do our best to make sure it arrives frozen, we can't guarantee this.

If you have a complaint/ feedback from a food delivery email the events team on hello@dirty-lobster.com

HAMPER TERMS:

All hampers will be delivered 1-5 working days. These are sent directly from our supplier "THE WINE CENTRE" and made bespoke to order.

You must be over 18 years old to purchase a hamper containing alcohol. Our supplier holds a full alcohol license and your may be asked to provide I.D on delivery of your product.

At the point of purchase if a product has sold out or not in stock, We will offer similar replacements of the same or higher value. We notify you should this happen.

 

GENERAL PRODUCTS RETURNS

Fill the returns form included with your returned item.

Repack the item in its original packaging

Over-sticker your address label with the DIRTY LOBSTER  address Stated below and on your delivery note.

 

RETURNS

Return the package by using the Post Office counters and obtain a certificate of posting from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting

Keep your Certificate of Postage safe, as you will need this as your proof of return.

Products should be returned to us in the condition they were in when delivered to you, together with all accessories and packaging that were supplied with the Product(s).

On return, please fill out the returns note included with you purchase, and return it back to us enclosed with your goods.

We recommend you use a postal service that insures you for the value of the goods you are returning. Unfortunately we can’t offer compensation for the cost of returning any item.

If you return the Product for any other reason, for example you claim that the Product is defective or is not what you ordered, we will examine the returned Product and will notify you of any refund you are entitled to via e-mail within a reasonable period of time. Provided that the Product is defective or you have returned the Product within the 14 day returns period, We will refund the amount paid by you for the Product as soon as possible and, in any case, within 30 days of the day we confirm to you via e-mail that you are entitled to a refund for the Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. We refund by form of business cheque only.

 Exchanges

We can’t guarantee an exchange on any specific item. If we no longer have what you require in stock, we will contact you via email or phone, and you can pick something new.